Trust and safety
Who we are, how to verify us, how payments work and what happens if something goes wrong.
Moving means handing your belongings to people you have just met. This page sets out who we are, how to check that you are really dealing with us, and what happens if something goes wrong.
Company details
| Registered name | Narayan Packers & Movers Pvt Ltd |
|---|---|
| Registered | 2008, as a private limited company |
| Office (our only office) | 632/127, Sanatan Nagar, Harihar Nagar, Kamta, Lucknow, Uttar Pradesh 226028 |
| Official phone numbers | +91 94155 50293, +91 99359 23222 |
| Official email | vinod@narayanpackers.com |
| Hours | Open 24 hours, 7 days a week |
How to check you are dealing with us
- Call only the two numbers above. If someone contacts you in our name from another number, call us to confirm.
- Our quotes, invoices and lorry receipts carry our company name and office address.
- You can visit our office in Sanatan Nagar, Kamta, Lucknow.
- Our tax invoice shows our GST registration.
Read our guide on how to spot fake packers and movers.
How we handle payment
80% of the agreed amount is paid at the loading point, and the remaining 20% at delivery. Every payment gets a receipt.
Our terms at a glance
- Booking notice: Please inform us at least 2 days before a local move within Lucknow, and at least 3 days before a long-distance move.
- Payment: 80% of the agreed amount is paid at the loading point, and the remaining 20% at delivery.
- Closed vehicles: Closed container trucks are supplied subject to availability. In the rainy season most customers ask for one, so it is not possible to provide one to everyone.
- Furniture we fit: Our team dismantles carpenter-made furniture with nuts and bolts, such as double beds, and fits it again at the new home.
- Company-made furniture: Branded or company-made furniture (beds, TV units, study tables, showpiece units) needs the company's own skilled fitter. We contact the company and arrange one; you pay the fitter directly, or pay us and we manage it.
- Appliances: We uninstall window ACs, RO purifiers, geysers and TVs and carry them to the new home. Fitting them there needs a skilled technician: we call one and add the cost to your bill. Split ACs need a technician for both uninstalling and installing; the cost is charged to you, or we put you in direct touch with the technician.
- Not in our regular scope: Other electrician, carpenter and plumber work is done only on request, at extra charge. Handyman (HMS) services, long carry and any other extra work are not included in our scope.
- Items we do not carry: Flower pots and plants, pets and other animals, filled gas cylinders, cash, jewellery, and hazardous or illegal goods.
Read the full terms and conditions. T&C apply.
If something is damaged or missing
- Check items against the inventory as they are unloaded.
- Note any damage or shortage on the delivery receipt before signing.
- Tell us within 24 hours, with photos.
- Our team inspects the item. If you took transit insurance, we help you file the claim with the insurer, who settles it under the policy terms. Without insurance, our liability is as set out in your written quote and lorry receipt.
Learn more about transit insurance and filing a damage claim.
Your personal information
We use your details only to plan and carry out your move. See our privacy policy.
Planning a move? Get a fixed quote today.
Free survey, written quote, no hidden charges. We answer calls 24 hours a day.